Shipping policy

At Kelpatch Seaweed Cosmetics, we have established a reliable courier network to ensure timely delivery. Below, you’ll find comprehensive details about our shipping services, including estimated delivery times.

Shipping Costs 

United States: Free shipping is available on all orders over $60. At checkout, customers can choose from various shipping options, such as Economy and Standard, with flat-rate shipping available for orders under $60.

Estimated Delivery Times

Delivery within 2-5 days for all regions

Please note that these timeframes are estimates and may vary depending on your location. However, in most cases, your order will arrive well before the maximum time frame.

International Shipping 

International orders may be subject to import taxes, customs duties, and other fees. These additional charges are the responsibility of the buyer. We recommend checking with your country’s customs office for information on potential additional costs.

Please be aware that customs clearance may cause delivery delays beyond our estimated timelines. We apologize for any inconvenience this may cause and appreciate your understanding.

Delivery Liability

Kelpatch Seaweed Cosmetics cannot accept liability for delivery issues arising from incorrect addresses, recipient unavailability, customs delays, or events beyond our control, such as:

- Natural disasters
- Civil disturbances
- Government regulations
- Other force majeure events

Change of Delivery Address

We can accommodate delivery address changes any time before dispatch. Contact us at office@kelpatch.nyc as soon as possible to request a change.

Tracking Notifications

Once your order is dispatched, you will receive tracking information that allows you to monitor the shipment's progress in real-time.

Delayed Delivery

If your delivery has exceeded the estimated timeframe, please contact us at office@kelpatch.nyc directly for assistance.

Customer Service

For inquiries, please email us at office@kelpatch.nyc or visit our Contact Us page.